Lodging a Complaint
Your feedback is important to us, good or bad. If you’ve had a less than satisfying experience with Tudor Insurance Australia (Insurance Brokers) Pty Ltd we’d like to hear from you.
How Do I Lodge a Complaint?
In the first instance please discuss your complaint with the staff member involved so we can try to resolve your complaint straight away. If we can’t resolve your complaint straight away please call our office and speak to our Complaints Officer, Cameron McKerchar.
If you’d prefer to write to us post your complaint letter to:
Tudor Insurance Australia (Insurance Brokers) Pty Ltd
Attn: The Complaints Officer
PO Box 256
BERWICK VIC 3806
We aim to resolve your issue within 10 business days. If it takes longer, we will keep you updated on our progress until we solve it.
What if I want to take my complaint further?
If you are not satisfied with our decision, you may ask the Australian Financial Complaints Authority (AFCA) a free consumer service, to independently assess your complaint. You can contact AFCA at PO Box 3, Melbourne Victoria 3001, tel 1800 931 678. You can find more information about AFCA and lodge a dispute at www.afca.org.au